Contact us first
For any concern about your request, our communication or this website, contact support first and keep your reference number ready.
- Phone: +91 85957 02470
- E-mail: support@brightdhan.in
- Hours: Mon–Sat, 10:00 AM – 7:00 PM
Escalation levels
- Level 1 – Customer support
support@brightdhan.in · +91 85957 02470.
- Level 2 – Grievance Redressal Officer
Write to Deepak Jha at grievance@brightdhan.in with your reference number. We aim to reply within 7 working days.
- External – RBI mechanisms
Where applicable, use the RBI's official channels below.
Complaints about your loan
Your loan is given by an RBI-regulated lending partner. For approval, charges, repayment or recovery questions you can also contact the lender's grievance officer (details in your Key Fact Statement). Tell us too and we will help.
RBI resources
First complain to the regulated entity. If there is no resolution within 30 days, eligible complaints can be filed at cms.rbi.org.in (helpline 14448). Unauthorised lending can be reported on Sachet.
Stay safe
- Never pay any advance fee to get a loan.
- Never share OTPs, PINs, CVV or passwords.
- Repay only through the lender's official channels.